Codelynx.dev Refund & Chargeback Policy

Effective Date: September 26, 2025

Company:

Codelynx, LLC

Owner: Melvyn Malherbe
EIN: 37-2114657
Address: 8 The Green STE B, Dover, Delaware 19901, United States
Phone: (740) 990-2298
Contact: help@melvynx.com

This Policy applies to all purchases of our digital education products and related services ("Products"). It is incorporated by reference into our Terms & Conditions.

1) What's Refundable

Refunds are available for:

The core course, and
Community access (if purchased),

Requested within 30 days from the time of purchase.

Not refundable (examples, non-exhaustive): order bumps, PDFs, templates, worksheets, audits, strategy calls, custom Loom/video reviews, coaching/consulting time, bonus items, coupon discounts, payment plan fees, third-party items, or anything that is not the core course or (if purchased) the community access.

Access to refunded items will be revoked immediately.

2) Special Guarantees

Some courses may offer special or exceptional guarantees beyond our standard 30-day refund policy. These special guarantees are:

Not mandatory and are offered at our sole discretion
Not guaranteed to be available for all courses
Subject to specific terms and conditions when offered
May be withdrawn or modified at any time

Standard refund terms apply unless explicitly stated otherwise for specific products.

3) How to Request

Email help@melvynx.com within 30 days of purchase with:

Email address: Use the same email address used for purchase
Course name: Name of the course you want refunded

We'll review and respond within a reasonable timeframe. We may ask for clarifications to verify eligibility.

4) Refund Method & Timing

If approved, refunds are issued to the original payment method only, typically within 10 business days. We do not cover bank, processor, or currency conversion fees. Once refunded, your access is removed.

5) Payment Plans & Access

Payment plans are a purchase obligation. Missed or reversed installments may result in suspension of access; the outstanding balance remains due per the Terms.

6) Chargebacks & Billing Disputes

You agree not to initiate a chargeback or payment dispute with your bank or payment provider before:

Contacting help@melvynx.com, and
Allowing us 14 days to investigate and resolve.

Filing a chargeback before completing this process is a breach of this Policy and our Terms and may result in immediate suspension of all access. We vigorously dispute friendly-fraud chargebacks and will provide detailed evidence to the payment processor, which may include (non-exhaustive):

IP addresses, device fingerprints, and geolocation at purchase/login
Timestamps of logins, video progress, downloads, and lesson completions
Community activity logs (posts, replies, timestamps)
Support tickets, emails, and internal notes
Order records, invoices, payment confirmations

If a chargeback is reversed in our favor, you agree to reimburse reasonable dispute fees and associated costs as permitted by law.

7) Abuse & Exceptions

We may refuse refunds for: policy gaming, serial refunding, chargeback threats, ToS violations, fraud/scraping, or misuse of access. Statutory rights (if any) remain unaffected where required by law.

8) Governing Law & Dispute Venue for this Policy

Governing law: Delaware law governs; binding AAA arbitration in Delaware; individual claims only; small-claims carve-out as allowed.

9) Changes

We may update this Policy at any time. The latest version applies upon posting.